The House Next Door, Inc. respects the privacy of individuals who visit our website, contact our programs, receive services from us, or communicate with us by telephone, email, or text message.

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This Website Privacy Policy explains the information we may collect through our website and electronic communications, how we use that information, and when it may be shared. Additional privacy rights may apply to protected health information. Please refer to our separate Notice of Privacy Practices for information concerning protected health information and HIPAA.

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Information We Collect

Depending on how you interact with The House Next Door, we may collect:

• Your name

• Email address

• Telephone or mobile number

• Contact preferences

• Information submitted through website forms

• The contents of messages or inquiries you send to us

• Appointment, scheduling, program, or service-related information

• Records of SMS consent, opt-in, opt-out, and communication preferences

• Technical information associated with website use, such as browser or device information

Please do not submit sensitive medical, clinical, financial, or other confidential information through a general website contact form unless the form specifically states that it is intended and secured for that purpose.

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How We Use Information

The House Next Door may use personal information to:

• Respond to questions and requests

• Provide information about our programs and services

• Coordinate appointments, schedules, and service-related communications

• Send appointment reminders or other requested notifications

• Communicate with clients, community members, employees, and agency partners

• Operate, maintain, secure, and improve our website and communications systems

• Maintain records of communication consent and opt-out requests

• Comply with legal, regulatory, contractual, licensing, and reporting requirements

 

How Information May Be Shared

We may share personal information when reasonably necessary:

• With employees or authorized representatives who need the information to respond to a request or provide services

• With contracted service providers that operate systems or communications on our behalf

• With government agencies, regulators, law enforcement, or other parties when required or permitted by law

• To protect the safety, rights, property, or security of The House Next Door, its clients, employees, or others

We do not sell personal information.

SMS consent is not shared with third parties or affiliates for marketing or promotional purposes. No mobile opt-in information or text-message consent will be sold or provided to third parties or affiliates for their own marketing or promotional use.

Service providers used solely to operate and deliver our communications may process information only as necessary to provide those services.

 

SMS Terms of Service

By opting in to receive text messages from The House Next Door, Inc., you agree to receive conversational and informational SMS messages from us.

 

Messages may include:

• Responses to questions or inquiries

• Appointment and scheduling communications

• Appointment reminders

• Program or service-related information

• Follow-up communications

• Account or service notifications

• Staff and employee communications

 

The types of messages you receive will depend on your relationship and interactions with The House Next Door.

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Message Frequency

Messaging frequency may vary.

 

Message and Data Rates

Message and data rates may apply according to your wireless carrier and service plan.

 

Opting Out

You may opt out at any time by replying STOP to any message. After you opt out, you may receive a confirmation message. No additional SMS messages will be sent unless you later provide consent again.

 

Other recognized opt-out requests may also be honored.

 

Help

For assistance, reply HELP or contact The House Next Door through our website or by calling 386-734-7571.

 

Consent

Consent to receive SMS messages is not required as a condition of receiving services from The House Next Door.

 

The House Next Door records and honors SMS consent and opt-out requests. 

 

Message Delivery

Wireless carriers are not responsible for delayed or undelivered messages. Delivery may be affected by carrier availability, network conditions, device settings, or other factors outside the control of The House Next Door.

 

Security and Emergencies

Text messaging is not intended for emergencies.

 

Do not use SMS to report an emergency, an immediate safety concern, suspected abuse requiring urgent intervention, or a medical or mental-health crisis. Call 911 or the appropriate emergency service.

 

Because standard SMS may not provide the same protections as a secure clinical communication system, recipients should avoid sending highly sensitive health, financial, or identifying information by text.

 

Website Forms and SMS Consent

Where a website form offers SMS enrollment, the consent option will be optional and will not be selected automatically. Providing a telephone number alone does not necessarily constitute consent to receive informational or promotional text messages.

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Updates to This Policy

The House Next Door may update this Website Privacy Policy and SMS Terms & Conditions periodically. Updates will be posted on this page with a revised effective date.

 

Contact Us

The House Next Door, Inc.
804 North Woodland Boulevard
DeLand, Florida 32720
Phone: 386-734-7571

For questions concerning protected health information, please refer to our separate Notice of Privacy Practices.